Terms & Conditions

Definitions

“Continental” means Continental Limited.

“Working days” means Monday to Friday, excluding Bank or other Public holidays.

“Force Majeure” means any event affecting Continental's ability to fulfil its obligations arising from act, causes, omissions, events or non-events beyond reasonable control including government regulations, fire, flood, disaster, industrial dispute.

“Website” means products offered by Continental on the websites,  www.iiyama-monitors.co.uk and www.continental.co.uk.

Contracts of sale

All contracts of sale made by Continental of products shall be deemed to be governed by these terms and conditions, which shall prevail over any other terms, produced by the party (“the customer”) to whom Continental is selling.

All orders are subject to acceptance to Continental and to availability of goods ordered. Continental reserves the right to refuse any order.

The Customer undertakes that all details provided for the purchase of goods via our websites are correct.

The Customer also undertakes that the credit card or debit card used to purchase goods is either their own or their Company's own and that they have authorisation to use it. The Customer furthermore undertakes that sufficient funds will be available to cover the costs of goods ordered. Continental reserves the right to satisfy itself as to the validation of credit or debit cards prior to supply of goods.

The Customer is responsible for ensuring that all information submitted with an order is accurate and complete.

An order placed via the Website constitutes an offer to purchase goods. Acceptance of an order shall take place only when Continental dispatches the goods. An order acknowledgement or confirmation email does not constitute acceptance of an order.

Continental reserves the right to refuse or cancel any order for any reason including pricing errors, stock availability issues, suspected fraud or errors in product descriptions.

Returns Policy

Transactions entered into by Continental with retail consumers are subject to applicable consumer protection laws, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Under these regulations, a consumer has the right to cancel their contract, provided they notify Continental in writing within 14 days of receiving the goods. The consumer must return the goods at their own expense; Continental Ltd will not cover return shipping costs. Product exchanges or swaps are not permitted.

Your right to cancel an order for goods made at a distance starts from the moment you place your order and ends 14 days from the day you receive your goods. The goods must be unopened and unused.

As this 14-day period is the time you have to decide whether to cancel the contract, by law the seller can’t say that you must have returned the goods within this time frame. The customer has a further 14 days from the date they inform Continental of their wish to send the item back, to return the item to the seller. 

If you wish to cancel a contract, you should send notice of your cancellation to us be emailing sales@continental.co.uk.

(Please also refer to Warranties and Returns)

Prices

Whilst every effort is made to ensure pricing accuracy, errors may occasionally occur. Where a pricing error is identified, Continental reserves the right to cancel the order and provide a full refund.

All prices displayed on the Website are exclusive of VAT unless stated otherwise.

Delivery, Title and Risk

Times and dates stated for delivery can only be estimated. Whilst every effort will be made to meet Customer requirements and deadlines, Continental cannot accept liability for failure to deliver within the stated timescales.

If for any reason and in the unlikely event that Continental is unable to deliver goods, the Customer will be offered the opportunity to cancel the order or select alternative goods available.

Customers should notify Continental of any shortages, delivery discrepancies or visible transit damage within 48 hours of delivery wherever reasonably possible.

Delivery is deemed to have taken place once goods have been delivered to the Customer's given delivery address. At this point, all risk of loss, breakage and damage pass to the Customer.

Delivery dates and times are estimates only and are not guaranteed.

Continental shall not be liable for delays caused by events outside its reasonable control, including carrier delays, supply chain disruption, adverse weather conditions or Force Majeure events.

It is the customer's responsibility to inspect the goods for damage prior to installing or mounting to a wall. If a unit has been installed and we are unable to ascertain how and when the damage has occurred we may void any claim of damage.

Title to the goods passes from Continental to the Customer when payment has been received in full.

If the Customer is unable to accept delivery of the goods, Continental may:

1. store and insure the goods at the Customer's expense and risk,
2. resell the goods at the best price obtainable and refund the customer any excess achieved once storage and restocking costs have been deducted,
3. re-arrange at later date at the Customer's expense.

Payment

Standard terms of payment are by debit or credit card payable at the point of order. Other terms may be agreed at the discretion of Continental and in writing.

If payment terms other than by debit or credit card prior to delivery are agreed and payment is not made on the due date, Continental will be entitled to charge interest on any outstanding balance at an interest rate of 3% above Barclays Bank plc base lending rate applicable at the time.

Continental reserves the right to suspend further deliveries and cancel any outstanding orders where payment remains overdue.

Warranties and Returns Policy

Although Continental is committed to providing customers with the highest possible quality of products and services, products may, on occasion, be found to be faulty or defective. In any such case the warranty for iiyama monitors is held with iiyama, they offer up to a three year on site UK warranty. For details of their warranty please go to their website www.iiyama.com 

Large Format Displays (32" and above) which have been opened, installed or used may not be accepted for discretionary return unless faulty, not as described, or otherwise subject to statutory consumer rights. Unopened Large Format returns will incur a restocking fee of up to 40%.

Except for a consumer's statutory right to cancel an order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Continental does not sell products on a trial basis. We strongly recommend that all customers thoroughly check product suitability and specifications before placing an order.

In the event of Continental agreeing to accept the return for credit of unwanted products at its discretion (unless under the Consumer Contract Regulations 2014), these must be returned with Continental's written agreement within 14 days of date of delivery. The goods must be unopened and in perfect resalable condition. Goods returned in these circumstances may be subject to a restocking fee. Examples of restocking fees can be seen below:

No fee	10% restocking fee	15% restocking fee
Returned in A1 condition, unused, unopened.	Box opened.	Damage to box, removal of excessive tape, packaging damage, opened accessories bags.

Please note: We reserve the right to make deductions in refunds based on the handling of the goods and the conditions for resale.

Any restocking fee applied shall reflect the actual reduction in resale value, inspection costs, repackaging requirements or manufacturer charges incurred by Continental.

Proof of postage is not proof of delivery; customers are advised that goods returned should be sent via either recorded delivery, registered post or by courier, with sufficient insurance to cover replacement value of the goods.With regard to the return of faulty goods, it is the Customer's responsibility to ensure that the goods are adequately packed. Continental cannot accept liability for goods damaged in transit due to insufficient packaging. All goods should be returned under a Continental Returns Authorisation Number, which will be issued by our customer support staff on request. No goods can be accepted for return without this number. 

On receipt of the returned product, Continental will test it to verify the fault. If, following this procedure the product is found to be in good working order, we will return the product back to you.

All warranties will be rendered inapplicable if goods have been interfered with, altered or damaged in any way by the Customer, or if the goods have not been used in accordance with the manufacturer's instructions. 

Unless otherwise stated in the manufacturer's documentation, all goods supplied to Customers in the UK carry a manufacturer's warranty. If any claim is made against the warranty, Customers must adhere to the manufacturer's instructions and procedures. Where possible, to resolve warranty issues as quickly as possible, the manufacturer will deal directly with the return. Where iiyama monitors are concerned, please contact iiyama on 01926 819189. 

ISO 13406-2 Guidelines for Pixel Defects

LCD displays are made up of a set number of pixels and each pixel is made from 3 sub pixels; one Red, one Blue and one Green. Every sub-pixel is addressed by its own transistor and so the manufacture of a glass substrate is very complex. Due to the nature of the manufacturing process, occasional defects can occur. Pixel defects or failures cannot be fixed or repaired and can happen at any stage in the LCD’s life. 

To regulate the acceptability of defects and to protect the end user, ISO have created a standard for manufacturers to follow. ISO-9241-307:2008 recommends how many defaults are acceptable in a display before it should be replaced, within the terms & conditions of warranty. 

All reputable manufacturers conform to and support the ISO ISO-9241-307: 2008 standard.

Limitation of Liability

Nothing in these Terms shall exclude or limit liability for:

1. death or personal injury caused by negligence;
2. fraud or fraudulent misrepresentation; or
3. any liability that cannot be excluded under applicable law.

Subject to the above, Continental's total liability arising from any order shall not exceed the purchase price paid for the goods giving rise to the claim.

Continental shall not be liable for any indirect or consequential loss, loss of profit, loss of data, loss of business opportunity or loss of revenue.

General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Failure by Continental to enforce any right or provision shall not constitute a waiver of that right or provision.

These Terms may be updated from time to time and the version published on the Website at the date of order shall apply.

Govering Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.